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this content should be in the body of the website has been widely acclaimed within the field of marketing as a pioneer in Customer Relationship Management and has written numerous articles, papers and books on the subject. As a diligent researcher, Dr. Kumar continues to significantly contribute to the growing knowledgebase of the scholarly community, while also ensuring that the impact of academic research gets duly carried forward to the industry. Dr. Kumar’s contributions to marketing have therefore won him numerous awards and accolades throughout his career. Dr. Kumar has the distinction of being the only scholar to have earned seven lifetime contribution awards for his contributions to the field of marketing.