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Profitable Customer Management: Measuring and Maximizing Customer Lifetime Value
Authors: V. Kumar Bharath Rajan
Published: 2009
Published In: Management Accounting Quarterly
Volume: 10   Issue: 3   Pages: 1-18
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    About Dr. V. Kumar

    Dr. V Kumar, or VK as he is more popularly known in the academic and professional circles, is currently the Distinguished Term Professor, and Senior Fellow, Indian School of Business, India; and the Distinguished Fellow, MICA, India.
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    The Legends in Marketing series captures the essence of the most important contributions made in the field of marketing in the past hundred years. It reproduces the seminal works of the legends in the field, which is supplemented by interviews of the...
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